Account Manager

• Career Growth - Pathway into senior account management & leadership roles.
• Regular Social Events - Join a fun and supportive team.
• Training & Development - Expand your technical and business knowledge.

Position: Account Manager 
Location: Perth, NOR
Salary: $65,000 - $75,000
Job Type: Permanent
  
Position Overview:
We’re looking for a Junior Account Manager to join our growing team. This role is ideal for someone with 2+ years of experience who is passionate about client relationships and IT services. You’ll manage a portfolio of 30-40 clients, ensuring they receive exceptional service, proactive support, and strategic IT solutions.

This is a client-facing role where you’ll work closely with internal technical teams to deliver tailored IT services and solutions to businesses across various industries.
  
Perks:

• Career Growth – Pathway into senior account management & leadership roles.
• Hybrid Work – Flexible working arrangements.
• Regular Social Events – Join a fun and supportive team.
• Training & Development – Expand your technical and business knowledge.

  
Role Responsibilities:

• Be the main point of contact for a portfolio of 30-40 clients.
• Build and maintain strong, long-term client relationships.
• Conduct regular check-ins & business reviews to understand client needs.
• Work with technical teams to ensure seamless IT support & service delivery.
• Identify opportunities to improve client IT environments.
• Coordinate projects, upgrades & new service implementations.
• Identify upsell & cross-sell opportunities for additional IT services.
• Maintain accurate client records, contracts, and service agreements.
• Track client satisfaction & service performance metrics.
• Manage invoicing, service agreements, contract renewals, and quotes.

  
Role Requirements:

• 2+ years of experience in a technical role.
• Background in MSP, IT support, or technology services is highly regarded.
• Strong customer service & communication skills.
• Ability to manage multiple client accounts in a fast-paced environment.
• Basic understanding of IT services & infrastructure (Microsoft 365, cloud solutions, cybersecurity, networking).

We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
  
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
   
Email: [email protected]
Number: (08) 6219 8033