Recruiter :
Kieron Ansell
- Onsite parking for convenience.
- Exposure to diverse client environments and exciting cybersecurity projects.
- A collaborative, team-oriented work environment.
Location: West Perth
Rate: $70,000 - $85,000
Job Type: Permanent
Position Overview:
OUI Recruitment is seeking a skilled and proactive Level 2 Engineer to join a successful Managed Service Provider. This role offers autonomy, career progression, and the opportunity to work on a wide variety of technical challenges.
Perks:
- Onsite parking for convenience.
- Exposure to diverse client environments and exciting cybersecurity projects.
- A collaborative, team-oriented work environment with strong mentorship support.
"The leadership here genuinely invests in my growth and career. They make me feel like a valued part of the team every single day."
"It’s exciting to work on such a variety of projects. Every day brings new challenges, and the team is always there to support me."
"I’ve learned so much from my colleagues. The mentorship and collaboration make this the best place I’ve worked in IT."
Key Responsibilities:
- Deliver Level 2 support to a broad range of clients across various industries.
- Visit client sites as needed to resolve complex technical issues.
- Assist and mentor Level 1 Engineers, fostering their technical growth and knowledge.
- Troubleshoot, configure, and maintain IT environments,
- Perform Office 365 and SharePoint migrations, including setup, configuration, and troubleshooting.
- Maintain detailed records of service calls, resolutions, and client environments using service management tools.
- Stay informed about the latest cybersecurity trends and implement best practices where applicable.
Technical Requirements:
- Proficiency with firewalls and network switches, including configuration and troubleshooting.
- Strong knowledge of Office 365, including email, SharePoint, and Teams migrations.
- Experience with on-premises to cloud migrations and hybrid IT environments.
- Familiarity with IT infrastructure, including servers, storage, and backup systems.
- Hands-on experience with network administration (LAN/WAN, VLANs, VPNs).
- Knowledge of basic cybersecurity principles and practices is highly regarded.
Required Skills and Experience:
- Previous experience in an MSP environment (highly regarded but not essential).
- Exceptional communication and customer service skills with a client-first mindset.
- Ability to work both autonomously and collaboratively within a team.
- Proven experience mentoring and guiding junior staff.
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: [email protected]
Phone: (08) 6219 8033
