Reactive Support Technician

• Clear career progression pathways with access to excellent mentors.
• Company vehicle provided for site visits.
• Structured promotion opportunities.

Position: Reactive Support Technician  
Location: West Perth
Rate: $70,000 - $80,000 + Super 
Job Type: Permanent
  
Position Overview:
OUI Recruitment is currently searching for a motivated Reactive Support Technician to join an award-winning team in West Perth. The team is incredibly supportive and committed to your professional and personal development. The customers you will be supporting are approachable and friendly.
  
This is an excellent opportunity for a motivated Technician with outstanding communication skills who is looking for extensive career progression.
  
Perks:

• Clear career progression pathways with access to excellent mentors.
• Annual study package worth $1,000.
• Company vehicle provided for site visits.
• Structured promotion opportunities.
• Involvement in exciting and varied IT projects.

Team Testimonials:
  
"The team dynamic is fantastic! Everyone genuinely enjoys working together, which makes challenging tasks so much easier."
  
"It’s a workplace where your ideas are valued, and you’re encouraged to grow—personally and professionally."
  
"The mentorship here is second to none. You’re supported every step of the way in your career progression."
  
Key Responsibilities:

• Deliver exceptional Level 2 IT support across a diverse client base via the helpdesk.
• Troubleshoot and resolve technical issues in a timely manner, ensuring SLAs are met.
• Manage and maintain client environments, documenting solutions and configurations.
• Provide guidance and mentorship to Level 1 Engineers, helping to upskill the team.
• Stay current with industry trends, particularly in cybersecurity, and apply this knowledge to client environments.

Technical Requirements:

• Strong networking experience (Routers, Switches, WAN, LAN).
• Firewall implementation experience (Fortinet, Meraki).
• Virtual servers experience (VMware, Hyper-V, ESXi).
• Strong understanding of Microsoft 365.
• Cloud experience (Azure).
• Disaster recovery experience (Veeam, Datto).
• Deep understanding of Windows Servers (2016/2019/2022).
• Experience with M365, Active Directory, and Azure AD.

To Stand Out:

• Excellent communication and interpersonal skills.
• A problem-solver who thrives in a fast-paced, client-focused environment.
• Passionate about IT and always eager to expand your knowledge.
• An excellent team player who enjoys contributing to a positive team culture.
• Detail-oriented, with strong organizational skills to manage multiple priorities.

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
  
Email: [email protected]
Phone: (08) 6219 8033