Recruiter :
Tom Kelly
- Supportive team and excellent mentors.
- Study packages and support to allow you to obtain new certifications.
- Excellent company culture and monthly team events.
Location: Perth
Salary: $65,000 - $75,000
Job Type: Permanent
Position Overview:
Are you on the lookout for a role that offers extensive career progression? If so, this might be the next opportunity for you!
This is a newly created role, situated in a large team of IT professionals. The team includes several senior technicians who serve as mentors and reliable escalation points when needed. This organization boasts an awesome management team, and excellent mentors. Day-to-day, you will primarily be assisting with BAU support with opportunities for career progression.
Perks:
- Supportive team, excellent mentors, and a group of friendly customers.
- Study packages and support to allow you to obtain new certifications.
- Excellent company culture and team events.
- Providing technical support for users (predominantly remote support).
- Logging, tracking, and prioritizing tickets, and escalating when necessary.
- Troubleshooting L1 and L2 issues.
- Providing fantastic customer service in every engagement.
- Performing maintenance tasks such as backups, updates, and scans.
- Installation and configuration of hardware and software.
- Creating and updating documentation when necessary.
- Collaborating with the project team during busy periods.
- Staying up to date with the latest IT and Cyber Security trends.
- 365 applications.
- Active Directory.
- Exchange.
- SharePoint.
- Azure.
- Network (DHCP, DNS, LAN).
- Switches, Routers, Firewalls.
- VMWare / Hyper-V.
- Backup & Disaster Recovery.
- Ticketing Systems (ConnectWise).
- Microsoft Servers.
- We are looking for self-motivated, driven individuals who want to progress.
- We are looking for someone with excellent communication skills.
- We are looking for a job seeker with exceptional customer service skills.
- We are looking for team players with the ability to work independently when needed.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: [email protected]
Number: (08) 6219 8033
