Recruiter :
Kieron Ansell
- Opportunity to work in a cutting-edge tech company.
- Career progression and professional development.
- Collaborative and high-performing team environment.
Location: Perth, CBD
Salary: $70,000 - $80,000
Job Type: Permanent
Position Overview:
A leading SaaS company is expanding! They are currently recruiting a Software Support Specialist to join their growing team. This role is ideal for someone with experience in a technology/SaaS company who thrives in a fast-paced environment and enjoys solving customer challenges.
Perks:
- Opportunity to work in a cutting-edge tech company.
- Career progression and professional development.
- Collaborative and high-performing team environment.
Role Responsibilities:
- Be the first point of contact for customers via multiple communication channels.
- Manage customer support tickets, prioritising effectively to ensure timely resolutions.
- Maintain and adhere to service-level agreements (SLAs) to provide high-quality service.
- Refine and improve customer support processes for efficiency and customer satisfaction.
- Collaborate with internal teams to enhance products and services based on user feedback.
- Maintain a deep understanding of the platform to provide accurate and valuable insights.
- Create seamless and engaging customer experiences in every interaction.
Role Requirements:
- 2-3 years of experience in IT support, or a similar customer-facing role.
- Experience in a software or IT company.
- Strong understanding of SaaS concepts.
- Excellent time management skills with the ability to balance multiple customer needs.
- Knowledge of customer support metrics and SLAs.
- Familiarity with service management systems, ticketing platforms, and customer support tools.
- A proactive and solution-focused approach to problem-solving.
- Strong interpersonal skills and ability to work within a close-knit team.
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: [email protected]
Number: (08) 6219 8033
