Technical Account Manager

Perth Permanent / Full Time

Pommy IT recruiter, based in Perth. Genuinely interested in all things tech. Working at OUI since 2019, loving every minute of it!

Recruiter :
Kieron Ansell

Kieron Ansell
  • Ongoing training and career development.
  • Established client base where you can make a real impact.
  • Regular team outings and social events.
Position: TechnicalAccount Manager
Location: Perth, NOR
Salary: $75,000 + Comms  
Job Type: Permanent
  
Position Overview:
We’re looking for a motivated Account Manager to join a successful IT company. You’ll be the go-to contact for clients, building relationships, managing their needs, and ensuring they receive outstanding service.
  
Perks:
  • Ongoing training and career development.
  • Established client base where you can make a real impact.
  • Regular team outings and social events.
  • Supportive team culture where your ideas are valued.
  • Generous commission structure (OTE: $10k–$20k).
  • Potential company car after probation.
Roles and Responsibilities:
  • Act as the primary point of contact for your client portfolio, ensuring their needs are met.
  • Build and maintain long-term client relationships.
  • Identify opportunities to upsell and cross-sell IT services.
  • Collaborate with internal teams to deliver seamless service.
  • Keep clients informed about new solutions and updates.
  • Address client concerns promptly and effectively.
  • Conduct account reviews and maintain accurate records.
  • Drive client satisfaction and retention goals.
  • Assist with reporting and administration associated with your accounts.
Role Requirements:
  • Experience in account management or a similar client-facing role.
  • Strong communication and interpersonal skills – approachable, professional, and personable.
  • Results-focused with a proactive approach to client service.
  • Organised and able to manage multiple priorities effectively.
  • Genuine interest in understanding client needs and providing tailored solutions.
Technical Knowledge:
  • Basic understanding of IT systems, including hardware, software, and cloud platforms.
  • Familiarity with cybersecurity principles like threat prevention and mitigation.
  • Knowledge of tools such as antivirus software, intrusion detection, and vulnerability assessments.
If you enjoy building relationships, solving client problems, and being part of a supportive team, we’d love to hear from you!

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
   
Email: [email protected]
Number: (08) 6219 8033
  

Referral reward: $250

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